Privacy Policy of Best Italian Selection
1. Introduction
Best Italian Selection is committed to protecting the privacy of its users. This privacy policy describes how we collect, use, store and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Italian laws.
2. Data Controller
The data controller is:
Best Italian Selection S.r.l.
Via Monsignor Aniello Vicinanza, 1/B 84091 Battipaglia (SA) Italy
Email: customerservice@bestitalianselection.it
3. Personal Data Collected
We collect the following types of personal data:
- Identification data: first name, last name, address, telephone number, email address.
- Payment data: credit card information or other payment methods.
- Browsing data: IP address, browser type, pages visited, time spent on the site.
- Marketing data: marketing preferences, responses to surveys and promotions.
- Data related to withdrawal requests: order number, products, date and time of the request and related logs.
4. Purposes of Data Processing
We use your personal data for the following purposes:
- Order fulfilment and payment management.
- Provision of customer support.
- Management of withdrawal requests and returns.
- Sending marketing communications (with your consent).
- Improvement of our website and services.
- Fulfilment of legal obligations.
5. Legal Basis for Processing
The processing of your personal data is based on the following legal bases:
- Performance of a contract (for order fulfilment and the management of withdrawal requests).
- Consent (for sending marketing communications).
- Legitimate interest (for the improvement of the website and services).
- Legal obligations (including the management of the right of withdrawal pursuant to the Consumer Code).
6. Sharing of Personal Data
We may share your personal data with:
- Service providers (for example, shipping companies, payment service providers).
- Competent authorities (in case of legal obligations).
7. Management of Withdrawal Requests
When you exercise the right of withdrawal, including through the digital function “Right of Withdrawal“, we process the data necessary to manage your request.
- Purpose: management of withdrawal requests and fulfilment of legal obligations.
- Data processed: first name and last name, address, email, telephone number, order number, products, date and time of the request.
- Legal basis: fulfilment of a legal obligation and performance of the contract (Article 6(1)(b) and (c) GDPR).
- Retention: the data and logs of the requests are kept for the time necessary for evidentiary and legal purposes.
- Recipients: authorized personnel and technical service providers of the site (data processors).
8. Retention of Personal Data
We retain your personal data for the time necessary to fulfil the purposes for which it was collected, or for a longer period if required by law.
9. User Rights
You have the following rights:
- Right of access: you may request a copy of your personal data.
- Right of rectification: you may request the correction of your inaccurate personal data.
- Right of erasure: you may request the deletion of your personal data.
- Right to restriction of processing: you may request the restriction of the processing of your personal data.
- Right to object: you may object to the processing of your personal data.
- Right to data portability: you may request the transfer of your personal data to another data controller.
- Right to withdraw consent: you may withdraw your consent at any time.
10. Cookies
Our website uses cookies to improve the user experience. You can manage your cookie preferences through your browser settings.
11. Data Security
We adopt appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure or destruction.
12. Changes to the Privacy Policy
We may update this privacy policy from time to time. We will inform you of any significant changes through our website or via email.
13. Contacts
For any questions or requests regarding your privacy, you can contact us at the email address: customerservice@bestitalianselection.it
